b9game Privacy Policy —
How We Protect & Handle Your Personal Data

This Privacy Policy is issued by b9game ("b9game," "we," "us," "our"), the operator of the gaming and sports betting platform accessible at b9game.today. This Policy applies to all personal data collected, processed, and stored by b9game in connection with your use of the Platform, including account registration, identity verification, payment processing, gameplay, customer support interactions, and marketing communications.

By registering an account at b9game, accessing the Platform, or otherwise providing your personal information to b9game, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

This Policy should be read together with the b9game Terms and Conditions and any game-specific or promotion-specific terms published on the Platform. In the event of any conflict between this Policy and the Terms and Conditions on privacy-related matters, this Privacy Policy shall prevail.

b9game is committed to handling your personal data with care, transparency, and respect. We apply internationally recognised data protection standards in all aspects of our data handling activities, reflecting our commitment to operating a trustworthy and compliant gaming platform for Pakistani players.

b9game collects personal data from you in the following categories and circumstances:

When you create a b9game account, we collect the information you provide during the registration process, which includes:

• Full legal name as it appears on your CNIC;
• Date of birth (used to verify you are 21 years of age or older);
• Email address and mobile phone number;
• Residential address in Pakistan;
• Username and encrypted password (passwords are never stored in plain text).

To comply with our regulatory obligations and to protect the security of your account, b9game collects the following identity documents when processing KYC verification:

• Scanned copy or photograph of your CNIC (front and back);
• Proof of residential address (e.g., a utility bill or bank statement issued within 90 days);
• Proof of payment method ownership (e.g., a screenshot of your JazzCash or EasyPaisa account confirming your name and number);
• A selfie photograph in some cases, to confirm that you are the person depicted on the CNIC submitted.

b9game collects transactional information relating to deposits, withdrawals, and account balances. This includes payment method identifiers (e.g., your JazzCash mobile number or HBL account reference), transaction timestamps, amounts in PKR, and transaction status records. b9game does not store full bank account numbers or payment card details on its servers.

b9game collects records of your gaming and betting activity on the Platform, including game titles played, stake amounts, wager outcomes, session durations, betting history on cricket and other sports, and loyalty points accrued and redeemed. This data is used to operate your account, resolve disputes, detect unusual activity, and fulfil regulatory reporting obligations.

When you access b9game, our systems automatically collect certain technical information, including your IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone, and session identifiers. This data is collected for security monitoring, fraud prevention, and platform performance optimisation purposes.

When you contact b9game's customer support team via live chat or email, we retain records of your communications — including any information you choose to share in the course of seeking assistance — for quality assurance, dispute resolution, and regulatory record-keeping purposes.

b9game does not knowingly collect sensitive personal data beyond what is necessary for KYC compliance, including but not limited to biometric data (other than selfie photos used for CNIC matching), health data, religious or political affiliations, or information about criminal convictions unless directly relevant to fraud or AML investigations.

b9game uses the personal data it collects for the following specific purposes:

b9game does not use your personal data for purposes beyond those listed above without first obtaining your consent or establishing a separate legal basis for the additional processing.

b9game processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing:

• Contractual Necessity: Processing is necessary to perform the contract between you and b9game — that is, to provide you with a functioning b9game account, to process your deposits and withdrawals, and to deliver gaming and betting services. Without this processing, b9game cannot operate your account.
• Legal Obligation: Certain processing activities are required by applicable law, including anti-money laundering (AML) regulations, know your customer (KYC) requirements, and gaming regulatory obligations. b9game must retain and process certain categories of data to comply with these legal obligations regardless of your preferences.
• Legitimate Interests: b9game processes certain data — particularly technical and device data — based on legitimate interests in fraud prevention, platform security, and responsible gaming monitoring. These interests do not override your fundamental rights where your interests or rights take precedence.
• Consent: For marketing communications (promotional emails, bonus offers, platform updates), b9game relies on your explicit consent provided during registration or through your account marketing preferences. You may withdraw consent for marketing at any time without affecting the lawfulness of processing conducted prior to withdrawal.

b9game does not sell, rent, trade, or otherwise share your personal data with third parties for their own commercial or marketing purposes. We share your personal data only in the specific, limited circumstances described below:

To process your deposits and withdrawals, b9game shares necessary payment identifiers with your chosen payment provider — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast. The data shared is limited to what is strictly necessary to initiate and confirm transactions. Each payment provider operates under its own privacy policy and data protection obligations.

b9game's casino and slot games are powered by certified third-party software providers. These providers may process limited game session data (such as a session token and stake amounts) to operate game rounds correctly. No personally identifiable information beyond what is technically necessary for game session management is shared with game providers.

Where b9game uses a third-party KYC verification service to assist with identity document processing, your KYC data may be transmitted to that service provider in encrypted form. KYC service providers are bound by strict data processing agreements and may only use your data for the specific purpose of identity verification on b9game's behalf.

b9game may be required by applicable law, court order, or regulatory directive to disclose certain personal data to gaming regulatory authorities, financial intelligence units, law enforcement agencies, or tax authorities. In such circumstances, b9game will disclose the minimum amount of data necessary to comply with the legal requirement and will notify you of such disclosure where it is legally permissible to do so.

In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving b9game, your personal data may be transferred as part of that transaction. In such circumstances, b9game will take reasonable steps to ensure that appropriate data protection obligations are imposed on the acquiring entity and that you are notified of any material change to how your data is handled.

b9game uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device by your browser when you visit b9game. They serve specific functional and analytical purposes as described below.

• Essential Cookies: These cookies are strictly necessary to operate the b9game Platform. They manage your login session, maintain your account security, preserve your preferences during a visit (such as language and currency settings), and enable core platform functionality. Essential cookies cannot be disabled without preventing you from using b9game.
• Analytics Cookies: b9game uses internal analytics cookies to understand how players navigate the Platform — which pages are visited most, which features are used, and where technical issues may occur. This data is collected in aggregated, anonymised form and is not used to identify individual players.
• Security Cookies: These cookies support b9game's fraud detection systems by recording login activity patterns and identifying anomalous access attempts. They do not store personally identifiable information.

b9game does not use third-party advertising cookies, cross-site tracking technologies, social media pixels, or any cookies that share your browsing behaviour with parties outside of b9game's own Platform. You will not be targeted with b9game advertising on third-party websites based on your b9game cookie data.

You may manage or disable non-essential cookies through your browser's settings. Please note that disabling essential cookies will affect your ability to log in and use b9game's services. Instructions for managing cookies are available in the help documentation of all major browsers, including Chrome, Firefox, Safari, and the stock Android and iOS browsers.

b9game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and b9game's servers is encrypted using TLS 1.3 protocol, ensuring that your data cannot be intercepted in transit.
• AES-256 Encryption at Rest: Personal data stored on b9game's servers — including KYC documents, account details, and financial records — is encrypted using AES-256 encryption, the same standard used by financial institutions and government agencies worldwide.
• Access Controls: Access to personal data within b9game's organisation is strictly limited to personnel who require it to perform their specific job functions. All staff with access to personal data are bound by confidentiality obligations and undergo regular data protection training.
• Two-Factor Authentication (2FA): b9game supports 2FA for all player accounts and applies 2FA requirements internally for staff access to systems containing personal data.
• Intrusion Detection Systems: b9game operates continuous network monitoring and intrusion detection systems to identify and respond to security threats in real time.
• Regular Security Audits: b9game undergoes regular third-party security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.

While b9game takes every reasonable precaution to protect your personal data, no system is completely immune from all potential security risks. In the event of a data security incident that affects your personal data, b9game will notify you promptly in accordance with applicable regulatory requirements and will take immediate steps to contain and remediate the incident.

b9game retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying our legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with b9game's internal data disposal procedures. Anonymised data that can no longer be linked to any individual may be retained indefinitely for statistical and analytical purposes.

As a b9game player whose personal data we process, you hold the following rights in relation to that data. These rights can be exercised at any time by contacting b9game's privacy team via live chat or by emailing [email protected] with "Privacy Request" in the subject line.

You have the right to request a copy of all personal data that b9game holds about you. b9game will respond to verified access requests within 30 days of receipt. The data will be provided in a structured, commonly used format.

If any personal data that b9game holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor data corrections (such as updating your email address or phone number) can be made directly through your b9game account settings. Corrections to KYC data require submission of updated documentation.

You may request that b9game delete your personal data. Please note that this right is subject to limitations where retention of your data is required by applicable legal or regulatory obligations — in such cases, b9game is not able to delete your data until the applicable retention period has elapsed. Where deletion is not possible for legal reasons, b9game will inform you of the specific obligation requiring retention.

You have the right to request that b9game restrict the processing of your personal data in certain circumstances — for example, while a dispute regarding the accuracy of your data is being resolved. During a restriction period, b9game will continue to store your data but will not actively process it beyond what is legally required.

Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transmitted to another service provider where technically feasible.

You may object to the processing of your personal data for marketing purposes at any time. You can unsubscribe from b9game marketing communications by using the unsubscribe link in any marketing email, by adjusting your marketing preferences from your account settings, or by contacting customer support. Opting out of marketing will not affect your ability to use b9game's gaming services.

b9game's Platform and services are strictly intended for adults aged 21 years and above. b9game does not knowingly collect, store, or process personal data belonging to any person under the age of 21.

If b9game becomes aware that personal data has been collected from a person under 21 — whether through a fraudulent registration or any other means — that account will be immediately suspended, all data associated with the account will be quarantined and reviewed, and the account will be permanently closed. Any funds held in the account will be processed in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that a minor under your care has registered at b9game or has provided personal data to b9game without your knowledge, please contact b9game's support team immediately at [email protected]. b9game will investigate and respond to all such reports as a priority matter.

b9game sends marketing communications — including promotional bonus offers, cricket betting tips, new game announcements, and platform updates — to players who have provided their consent to receive such communications during the registration process or through their account marketing preferences.

You may withdraw your consent to receive marketing communications from b9game at any time using any of the following methods:

• Clicking the "Unsubscribe" link included in any b9game marketing email;
• Adjusting your notification and marketing preferences from your b9game account settings page;
• Contacting b9game customer support via live chat or email and requesting removal from marketing lists.

b9game will process your opt-out request within 10 business days. Please note that even after opting out of marketing communications, you may continue to receive essential transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — as these are necessary for the operation of your account and are not classified as marketing.

b9game does not send unsolicited marketing to players who have not opted in. We do not send marketing communications to self-excluded players under any circumstances. b9game's marketing materials always include honest, transparent bonus terms consistent with the promotional content being promoted.

The b9game Platform may contain references or links to third-party services, including payment providers, game software providers, and informational resources. This Privacy Policy applies solely to data processed by b9game directly and does not extend to third-party websites, applications, or services that you may access through or in connection with b9game.

b9game has no control over the data collection practices, privacy policies, or security standards of third-party services. b9game recommends that you review the privacy policy of any third-party service you access — including your payment provider's privacy policy — before providing personal data to that service.

The inclusion of any third-party service reference on b9game does not constitute an endorsement or warranty by b9game regarding the privacy practices of that third party.

b9game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, changes in applicable law or regulatory requirements, or improvements to our privacy practices. The most current version of this Policy will always be available on this page at b9game.today/privacy-policy.

When material changes are made to this Privacy Policy, b9game will notify registered players by displaying a prominent notice on the Platform at the next login, or by sending a notification to your registered email address. The updated Policy will specify the new effective date at the top of the document.

Your continued use of b9game following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Policy, you should cease using b9game and contact our support team to arrange account closure and the withdrawal of any real-money balance.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how b9game handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week from your b9game account dashboard. For data access requests and privacy complaints, please state "Privacy Request" at the start of your message so that our team can direct your query appropriately.
• Email: [email protected] — Please note this is plain text only and not a clickable link. When emailing regarding a privacy matter, include "Privacy Request" or "Data Rights Request" in your subject line. b9game aims to acknowledge all privacy-related email enquiries within 48 hours and to provide a substantive response within 30 days.

b9game treats privacy complaints with the same seriousness as responsible gaming requests — they are handled as priority matters by our senior support team. If you are not satisfied with b9game's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection or gaming regulatory authority that oversees b9game's operations.

b9game is committed to resolving all privacy concerns transparently, fairly, and in a timely manner. We welcome feedback on our privacy practices as part of our ongoing commitment to being a trustworthy and responsible gaming platform for players across Pakistan — from Karachi and Lahore to Islamabad, Faisalabad, Peshawar, and beyond.